To provide you with a more convenient shopping experience, hownu offers high-quality shipping services to customers worldwide. Please read the following shipping policy to understand our delivery areas, times, and related regulations.

1. Delivery Areas

We offer worldwide delivery services. No matter where you are, you can enjoy hownu’s quality products.

2. Delivery Time

• Processing Time: After you successfully place an order and complete payment, our warehouse will process your order within 1-2 working days.
• Shipping Time: Estimated global shipping time is 5-10 working days. The specific time may vary due to factors such as customs inspections in the destination country, flight schedules, holidays, etc.

3. Shipping Fees

1. Orders Less Than $80 USD
   • Shipping Fee: A fixed shipping fee of $7.90 USD will be charged.
2. Orders Equal to or Over $80 USD
   • Shipping Fee: Free Shipping. You can enjoy our global delivery service without paying any shipping fees.

4. Logistics Tracking

• Once your order is shipped, we will provide a tracking number via email. You can log in to our official website or the logistics carrier’s website at any time to check the shipping status of your package.

5. Important Notes

• Accuracy of Address: Please be sure to provide a detailed and accurate shipping address and contact information to ensure that the package is delivered smoothly. hownu is not responsible for packages that cannot be delivered or are lost due to an incorrect address.
• Customs Duties and Import Taxes: International orders may incur customs duties, import taxes, or other fees in the destination country, which are to be borne by the recipient. We recommend that you understand the relevant regulations of your country before placing an order.

6. Handling of Exceptional Situations

• Delayed Delivery: In case of delivery delays caused by force majeure factors (such as natural disasters, epidemics, policy changes, etc.), we will promptly notify you and assist in resolving related issues.
• Package Loss or Damage: If your package is lost or damaged during transportation, please contact our customer service team as soon as you discover the problem. We will assist you in conducting an investigation and providing a solution.

7. Contact Us

If you have any questions or need assistance regarding shipping and delivery, please feel free to contact our customer service team:

• Customer Service Email: [email protected]

Thank you for choosing hownu! We are committed to providing you with high-quality products and services. We wish you a pleasant shopping experience.