To ensure you have a pleasant shopping experience, hownu provides you with considerate return and exchange services. Please read the following policy carefully to understand our return and exchange procedures and related regulations.

I. Conditions for Return and Exchange Applications

1. 14-Day No-Reason ReturnWithin 14 days from the date you receive the product, if the product has not been used, not unpacked, and does not affect secondary sales, you can apply for a no-reason return.
2. Product Quality IssuesIf the product you received has quality issues such as damaged packaging, missing accessories, or functional failures, please contact customer service within 15 days from the date of receipt to apply for a return or exchange.
3. Situations Not Supporting Return or Exchange
   
   • Any products not sold by hownu;
   • Applications exceeding the return and exchange period;
   • Problems caused by human damage or improper use;
   • Products for which valid purchase proof cannot be provided.

II. Return and Exchange Process

1. Submit ApplicationPlease contact customer service via phone or email, providing your order number, reason for return or exchange, and relevant photo evidence.
2. Review FeedbackWe will review your application within 2 working days after receiving it and inform you of the result via phone or email.
3. Return the ProductIf the review is approved, please return the product according to customer service instructions, ensuring the product and accessories are complete.
4. Inspection and ProcessingAfter we receive the product, we will complete the inspection within 3 working days and process a refund or exchange according to your request.

III. Refund Method and Time

1. Refund MethodThe refund will be returned according to your original payment method.
2. Refund TimeAfter confirming the refund, the amount will be credited within 7 working days (the specific arrival time depends on the payment institution).

IV. Shipping Instructions

1. Return or Exchange Due to Product Quality IssuesThe shipping cost for returning the product will be borne by hownu. Please use a standard courier service to return the product and keep the shipping receipt.
2. Return Due to Non-Quality IssuesThe shipping cost will be borne by the buyer.

V. Warm Tips

• To protect your rights, please be sure to return all original packaging, accessories, gifts, and invoices when returning the product.
• Please indicate your order number and contact information on the outer packaging of the returned parcel so that we can process it promptly.

VI. Contact InformationIf you have any questions, please feel free to contact our customer service team at [email protected]

Thank you for your support and trust in hownu! We will continue to provide you with high-quality products and services.